From 31 Minutes to 2: How Global Furniture Group Automated Order Entry with Zaqa

Global Furniture Group’s order desk was hand-keying a high volume of emailed purchase orders into their ERP across five branches. With Zaqa, they cut order entry from 31 minutes to 2 minutes per order and scaled volume without adding headcount.

Get the case study
Preview of the Global Furniture Group customer story: order entry cut from 31 minutes to 2 per order, with 3,400+ rep hours returned in the first 90 days

The challenge

Every incoming PO meant someone reading the attached documents and manually entering each line item, product code and shipping detail into the ERP. That work was slow and repetitive, and it only scaled by adding people.

The approach

Zaqa now reads every incoming order first and extracts the details. Reps review and approve the order in Zaqa, and it posts to their existing ERP automatically. Nothing about their system or process had to change.

The results

  • 31 min → 2 min per order, a roughly 93% reduction in hands-on time
  • 2,807 orders and 9,487 line items processed in a single month (August 2026), up 55% from the month before
  • No added headcount to absorb the volume

Get the full case study for the complete story.

  • order entry
  • ERP automation
  • furniture
  • manufacturing

Keep reading

  • The Hidden Cost of Manual Order Entry eBook, with inside pages on calculating your annual time cost and the $842,500 worked example

    eBook

    The Hidden Cost of Manual Order Entry

    It looks like a people problem. It’s usually a process problem. A guide for customer service and operations leaders that breaks the cost of manual order entry into time, errors, speed and capacity, with a formula for each and a worked example that adds up to $842,500 a year.

    Get the eBook

See it on your documents

Put your back office on autopilot.

Zaqa learns your processes, works inside your ERP, and handles order entry, quoting and accounts payable end to end.

Book a Demo